Job Overview
The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. They are also responsible for customer service and end-user training. The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment. They may apply intermediate mathematical skills. Responsibilities:
- Researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
- Responds to escalated telephone, email and on line requests for technical support
- Documents, tracks, and monitors the problem using applicable systems and tools
- Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects
- Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge
Requirements
- High School diploma/GED required
- Bachelor’s degree in Computer Science preferred
- Experience as a Desktop/End User Support Engineer
- Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams
- Experienced responding to escalated telephone, email and on line requests for technical support
- Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
- Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Ausfintec (CY) Ltd
