Job Overview
The Desktop Support Technician will be responsible for ECS – Desktop Support – Initial Frontline technical support and guidance in planning, implementation and ongoing operations of LAN’s and WAN’s and implementation of end user computing applications and devices for the company’s medical groups, business partners, and employees. In general, the Desktop Support Technician will be responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk. Duties:
- Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures
- Provides excellent customer service to computer users
- May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members
- Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures
- Maintains and secures inventory of all hardware and software
For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees:
- Incident tickets: all secondary break/fix requests for electronic desktop equipment
- Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g., building/installing computers for a new office)
- Each level includes the skills and duties from the previous level
Requirements
- High School diploma or GED required
- Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications
- Knowledge of mobile devices; Current and recent Windows and Lotus Notes, Microsoft Office Suite of products
- Excellent Customer Service Skills: Demonstrates professional behavior with all customers at all times
- Is competent in most phases of end user computing applications to work on own
Preferred Qualifications:
- Bachelor’s degree in Computer Science or IS or four (4) years of experience in a directly related field preferred
- Microsoft Certifications or training and/or A+ preferred
- Some technical consulting experience preferred
Are you interested in this position?
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Employer : Horse Fintech Jobs (CY) Ltd
