Our Client Currently looking for Customer Support

What you’ll do

• Manage customer conversations across Intercom, email, WhatsApp, and calls
• Resolve support tickets with speed, clarity, and empathy
• Work closely with operations, engineering, and advisory teams to troubleshoot issues
• Help customers with onboarding, remittances, deposits, withdrawals, tax reports, and platform navigation
• Escalate bugs and operational issues with detailed documentation and reproduction steps
• Maintain high-quality internal documentation and FAQs
• Identify patterns in customer feedback and proactively improve workflows
• Support HNI and global investing customers with professionalism and precision
• Ensure SLAs and response quality standards are consistently met

What we’re looking for

• Extremely high attention to detail
• Strong written and verbal communication skills
• Clear, concise, and professional communication style
• Ability to stay calm under pressure and handle sensitive customer situations
• Familiarity with tools like Intercom, Slack, Notion, Google Sheets, and CRMs/support tooling
• Comfortable working with structured processes and operational checklists
• Strong ownership mindset — you follow through until things are resolved
• Ability to work in a fast-moving startup environment

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

  #AlbionarcJobs#FintechJobs

  #AsiaJobs#MiddleEastCareers

  #TechTalent#FintechRecruitment

  #FinanceOpportunities#