Job Overview
As a Customer Service Associate, you will be the welcoming face for watch owners seeking after-sales service. In this role, you will work closely with expert watchmakers and service professionals to ensure every customer interaction is seamless, informative, and memorable. Duties:
- Customer Service Associate will greet and assist customers with professionalism and warmth
- Guide clients through the repair and service process with clarity and care
- Handle luxury timepieces with precision and respect
- Manage service documentation, data entry, and administrative tasks
- Collaborate with internal teams to ensure timely and high-quality service delivery
- As a Customer Service Associate, you will maintain awareness of service policies across modern, classic, vintage, and restoration categories
- Support back-office operations and contribute to team goals
Requirements
- High School diploma required; College preferred
- Minimum 1 year of related experience
- Strong communication and interpersonal skills
- A keen eye for detail and a polished, professional demeanor
- Comfort with Microsoft Office and ERP systems
- A team-first attitude and willingness to learn
- Ability to multitask and manage time effectively
Perks & Benefits:
- Comprehensive health and wellness benefits
- Generous paid time off and holiday schedule
- Retirement savings plan with company match
- Opportunities for professional development and training
- Discretionary annual bonus
- A supportive, inclusive, and high-performing team culture
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Ausfintec (CY) Ltd
