Our Client is seeking a Customer Care Specialist to join a growing customer support team. Summary: In this role, you will serve as the primary point of contact for customers, providing timely, professional, and accurate assistance. The ideal candidate is customer-focused, detail-oriented, and committed to delivering an exceptional service experience while resolving inquiries efficiently and effectively.

Key Responsibilities:

• Respond to incoming customer calls in a professional, courteous, and empathetic manner
• Assist customers with account-related questions, service inquiries, and issue resolution
• Utilize available tools, systems, and resources to provide accurate information and achieve first-call resolution whenever possible
• Research and resolve customer concerns while maintaining a positive customer experience
• Document customer interactions and update records as needed
• Develop and maintain knowledge of company products, services, and operational processes
• Communicate effectively with customers and internal teams to ensure timely issue resolution
• Meet established performance metrics related to quality, productivity, customer satisfaction, attendance, and schedule adherence
• Perform additional duties and responsibilities as assigned