Crypto Client Relationship Manager

Job Overview

What you’ll do Serve as a trusted advisor and point of contact for high-value institutional and premium clients. Proactively identify upsell/cross-sell opportunities within the existing client base. Be responsible for the onboarding experience for new institutional clients, ensuring a seamless transition into  ecosystem. Collaborate with internal teams (Sales, Product, CS, Legal) to deliver tailored client solutions. Regularly track and report on client health metrics, budget alignment, and forecast performance. Lead client meetings, take notes, and drive actionable follow-ups. Escalate and resolve premium client issues with urgency and empathy—managing cases end-to-end via phone, chat, and email. Communicate proactively about product updates, system changes, downtimes, and surveys. Be available for a rotating on-call schedule during weekends and holidays. Contribute to broader team goals and help shape internal strategy with market insights and client feedback. What you bring 3+ years of experience managing client relationships in fintech, crypto, or financial services. Deep knowledge of the crypto industry and financial technology landscape. Demonstrated ability to scale accounts and build long-term client partnerships. Proven success with upselling, renewals, and retention. Comfortable with analyzing data, forecasting, and financial metrics. High emotional intelligence and a customer-first approach, especially under pressure. Strong operational discipline—can handle ambiguity and thrive in a fast-paced, lean environment. What we offer Challenging, high-impact work to grow your career Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents Lifestyle wallet – a highly flexible benefits spending account for wellness, learning, and more Employer-paid life & disability insurance, fertility benefits, and mental health benefits Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

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