Computer Consultant Specialist

Job Overview

As the Computer Consultant Specialist, you will provide specialized technical support, assistance, and advice on the use of computer hardware, software, and networks to faculty, students, and staff. You will deliver outstanding customer service and proactively assist with any technology needs, ensuring users have the support they need to succeed.

The Accountabilities:

• Provides expert consulting services in specialized areas such as specialized software, critical computer/networked systems, data access/analysis, and/or academic research.
• Provides support for specialized software/data installation, configuration and planning. Investigates and analyzes various specialized computing options and solutions.
• Seeks opportunities to integrate systems and services for collaboration between units and/or the university at large as appropriate. Partners with departmental and/or central information technology service groups to establish or maintain system interfaces and day-to-day operational processes.
• Plans, designs, and conducts specialized end user training for groups or individuals.
• Plans and implements new, upgrades and/or specialized software releases. Determines impact of changes, recommending and facilitating delivery to users.
• Interacts with hardware and software vendors as well as outside technical support providers/consultants to establish competitive pricing, warranties, etc. and maintain supportive relations for critical functionality of applicable products.
• Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents results and recommendations to supervisor.
• Stays informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminars.
• Performs other duties as assigned or requested. The University reserves the right to add or change duties at any time.

Qualifications:

All candidates for the position of Computer Consultant Specialist must meet the following minimum qualifications:

• Bachelor’s degree; however, combined experience/education as substitute for minimum education.
• 3 years of related work experience; however, combined experience/education as substitute for minimum work experience.
• Expert skill-level in specialty area and experience in computing environments.
• User support experience with servers, operating systems, workstations, networks, LANs and network software.
• Valid CA driver’s license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information, please visit the policy website .
• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

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