Our Client is seeking a motivated and detail-oriented Collections Specialist to join our Accounts Receivable team. This role is responsible for managing outstanding customer balances, reducing delinquency, resolving payment issues, and maintaining positive customer relationships. The ideal candidate will possess strong communication skills, a customer-focused approach, and experience working in a high-volume corporate environment.

Key Responsibilities:

• Manage a portfolio of customer accounts and ensure timely payment of outstanding invoices
• Conduct collection activities via phone, email, and written correspondence
• Monitor aging reports and follow up on delinquent accounts
• Research and resolve billing issues, payment discrepancies, and customer disputes
• Maintain accurate documentation of collection efforts and customer communications
• Perform account reconciliations and investigate outstanding balances
• Analyze aging reports and payment trends
• Research unapplied cash, short payments, deductions, and disputes
• Work with internal teams to resolve collection-related issues
• Build and maintain positive customer relationships while achieving collection goals
• Negotiate payment arrangements within company guidelines
• Respond to customer inquiries regarding invoices, statements, and account balances
• Escalate high-risk accounts and collection concerns as needed
• Partner with Sales, Customer Service, Billing, Cash Applications, and Finance teams to resolve account issues
• Support process improvements that reduce aging balances and improve cash flow
• Assist with audit requests and reporting requirements
• Prepare collection activity updates and aging reports
• Monitor collection performance metrics and identify trends
• Support initiatives that improve efficiency and strengthen collection processes
• Ensure compliance with company policies and procedures