We are seeking a Clinical Desktop Support Manager to join a growing team. This is a high-impact, hands-on leadership role where you will oversee a dedicated technical support team focused on maintaining high-availability systems within a clinical environment. You will manage the professionals responsible for the deployment, maintenance, and troubleshooting of essential hardware and software to ensure seamless operations for frontline staff. The organization is known for its strong stability, investment in technology, collaborative culture, and exceptional employee benefits.

Core Responsibilities:

• Team Leadership: Direct a specialized group of IT professionals, providing guidance, scheduling, and performance reviews
• Infrastructure Oversight: Ensure the stability of local networks, server connectivity, and endpoint devices across the facility
• Service Delivery: Monitor help desk tickets and hardware requests, ensuring rapid resolution or appropriate escalation for complex issues
• Strategic Planning: Contribute to budget forecasting, resource allocation, and the development of technical standards and best practices
• Project Management: Track milestones for system upgrades and equipment rollouts to meet organizational objectives
• Operational Excellence: Supervise auxiliary support functions, including telecommunications and switchboard operations, to maintain high service levels