Client Technologies Technician

Job Overview

The Client Technologies Technician provides 2nd-tier support and configuration for packaged and custom applications. Specifically, this role implements and supports technology systems for business applications including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Information Systems (HRIS) in addition to other Line Of Business (LOB) applications used by the organization such as Learning Management Systems (LMS) or Student Information Management Systems (SIMS). The Client Technologies Technician is required to provide weekly status reports to their supervisor in the Information Technology (IT) department. Duties:

• Provide setup and configuration of applications
• Provide 2nd-tier support for business applications within the enterprise
• Develop recommendations for enhancing approaches for software support service
• Develop and manage effective working relationships with other departments, groups, and personnel with whom work must be coordinated or interfaced
• Analyze the performance of programs and take action to correct deficiencies
• Provide a minimum of weekly status report updates for current projects
• Provide consultation for the evaluation of packaged applications
• Provide the implementation, configuration, and deployment of new packaged software application
• Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
• All work responsibilities are subject to having performance goals and/or targets established (these essential functions are not to be construed as a complete statement of all duties performed; Employees will be required to perform other job related duties as required)