Our Client is seeking a Client Support Advisor – Banking & Treasury Services (Entry-Level) . Summary: You will launch (or grow) your career in financial services in a role that blends customer service, problem-solving, and hands-on exposure to banking and treasury products. You will support business clients as they use online banking and payment tools-helping them get unstuck, guiding them through processes, and building confidence with financial platforms. Why this role: This position offers hands-on exposure to real-world banking operations, payments, and cash management solutions-making it an ideal stepping stone for candidates looking to grow a career in finance, treasury services, or banking technology. This role starts as a contract position for one year with potential to convert to FTE with Kforce’s client thereafter. The role requires one day a month in office and can be performed remotely otherwise.

In this role, you will:

• Provide friendly, professional, client-facing support by phone, email, and/or ticketing tools
• Troubleshoot access and navigation issues within online banking (unlock accounts, password resets, MFA support, basic user administration)
• Help clients understand and use depository products and services (e.g., checking/DDA, CDs, MMAs, account analysis basics, check clearing, mobile/remote deposit capture)
• Assist with domestic and international wire payment navigation and research
• Support cash management tools such as ACH services, bill pay, lockbox, positive pay, investment cash sweep, and select international services (letters of credit, foreign exchange, multi-currency accounts)
• Provide basic support for merchant services and business debit/credit card products
• Troubleshoot payment-related technical issues such as payment imports and file-related errors
• Help identify potential fraud risks and assist with monitoring and resolution steps (including ACH blocks/filters)