Our Client is seeking an experienced Change Management Consultant to support a large-scale, greenfield customer technology and customer information system transformation for a regulated energy and utilities organization. The program is modernizing customer service and clean-energy program capabilities, replacing legacy Salesforce environments, preserving required business logic, and reducing technical debt through a clean future-state architecture. The core technology landscape includes Salesforce Energy & Utilities Cloud, Service Cloud, Sales Cloud, Data Cloud, OmniStudio including OmniScript, the Salesforce Clean Energy Module, SAP BTP integrations, customer-facing APIs, data migration, security and privacy, quality engineering, and enterprise release management.

Key Responsibilities:

• Assess stakeholder groups, current ways of working, process changes, system impacts, role impacts, adoption risks, and readiness needs
• Develop and execute change, communication, stakeholder engagement, readiness, learning, adoption, and reinforcement plans aligned to program milestones and releases
• Translate changes involving Energy & Utilities Cloud, OmniScript-guided processes, Clean Energy Module capabilities, customer APIs, and data migration into clear audience-specific messages and role impacts
• Create communication materials, manager guidance, job aids, learning inputs, process-change summaries, readiness checklists, and adoption measures
• Partner with business leaders, product owners, Business Analysts, UX, architects, QA, project management, release, and training resources
• Facilitate stakeholder sessions, readiness reviews, office hours, feedback loops, and change-network activities
• Track resistance, communication effectiveness, training completion, user confidence, adoption, and post-release reinforcement needs
• Support UAT engagement, cutover communications, hypercare, and transition to steady-state operations