Our client is seeking a Business Operations Manager

Responsibilities

• Build and establish end-to-end lending operations processes from application to disbursement and repayment.
• Design and document SOPs, workflows, policies, checklists, and operational controls for lending activities.
• Set up processes for customer onboarding, KYC/KYB, document verification, application processing, credit coordination, approvals, disbursement, and collections.
• Work closely with Credit, Risk, Product, Technology, Compliance, Finance, and Business Development teams to ensure smooth loan processing.
• Define operational SLAs, approval workflows, escalation mechanisms, and ownership across different stages of the lending journey.
• Identify operational gaps and implement process improvements and automation to improve turnaround time and customer experience.
• Establish quality-control and compliance checks across the lending lifecycle.
• Manage loan documentation, verification, disbursement coordination, repayment tracking, and other post-disbursement activities.
• Establish post-disbursement monitoring processes covering repayments, overdue accounts, covenant/condition tracking, exceptions, customer servicing, and early-warning triggers.
• Develop processes for handling exceptions, customer issues, failed transactions, discrepancies, and escalations.
• Monitor operational KPIs such as TAT, application-to-disbursement conversion, processing accuracy, rejection rates, SLA adherence, and operational efficiency.
• Identify manual, repetitive, and time-consuming operational tasks and leverage AI systems and automation tools to streamline workflows, improve productivity, reduce errors, and increase overall operational efficiency.
• Work with technology/product teams to define operational requirements and improve lending platforms and workflows.
• Establish reporting and dashboards to provide visibility into lending operations and portfolio performance.
• Ensure proper coordination between internal teams and external partners involved in the lending process.
• Continuously review processes against regulatory, compliance, and business requirements and recommend improvements.
• Build and manage the operations team as the lending business scales.

Requirements

• Working Knowledge with AI-powered tools and automation systems, with the ability to identify practical use cases and implement solutions that reduce manual effort, automate repetitive tasks and improve team productivity.
• 4-8 years of experience in lending operations, fintech operations, banking operations, or financial services.
• Strong understanding of the end-to-end lending lifecycle.
• Experience setting up or improving operational processes in a lending or fintech environment.
• Hands-on experience with loan origination, KYC/KYB, documentation, credit processing, disbursement, repayment, and collections.
• Strong process-design and SOP documentation skills.
• Familiarity with AI-powered tools and automation systems, with the ability to identify practical use cases and implement solutions that reduce manual effort and improve team productivity.
• Experience working with cross-functional teams including Credit, Risk, Compliance, Finance, Product, and Technology.
• Strong analytical and problem-solving skills with a process-oriented mindset.
• Experience with lending/LOS, CRM, workflow, or financial technology platforms is preferred.
• Ability to work in a fast-paced, evolving environment and build processes where they may not already exist.
• Strong communication, stakeholder-management, and execution skills

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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