Our Client is seeking a Business Analyst/Scrum Master.
Key Responsibilities:
- Own and manage the product backlog, translating business objectives into prioritized epics, user stories, acceptance criteria, and work items
- Partner with business and technical stakeholders to define product vision, roadmap priorities, and delivery goals
- Facilitate backlog grooming, sprint planning, sprint reviews, retrospectives, and daily standups
- Ensure development teams remain aligned with business priorities and expected outcomes
- Lead discovery workshops and stakeholder interviews to gather, document, and validate business and technical requirements
- Analyze current-state processes and define future-state solutions that improve customer and operational outcomes
- Develop detailed requirements documentation, business process flows, use cases, and functional specifications
- Create and maintain customer, employee, and agent journey maps to identify opportunities for improvement and automation
- Partner with stakeholders to define and optimize end-to-end customer experiences
- Utilize tools such as Figma, Miro, or similar platforms to visualize workflows, experiences, and solution concepts
- Support AI-driven initiatives by developing intent maps, conversation flows, business rules, and supporting documentation
- Collaborate with technical teams and vendors implementing conversational AI, virtual assistants, and automation solutions
- Help define success metrics and business outcomes for AI-enabled customer experiences
- Manage project timelines, deliverables, risks, dependencies, and stakeholder communications across multiple initiatives
- Monitor progress and proactively identify and resolve project roadblocks
- Ensure alignment across business leaders, technology teams, and third-party vendors
Requirements
- 5+ years of experience in Business Analysis, Program Management, or a hybrid Business Analyst/Project Manager/Product Owner/Scrum Master role
- Proven experience gathering requirements and creating process flows, journey maps, user stories, and business documentation
- Hands-on experience with Agile/Scrum methodologies, backlog refinement, and team facilitation
- Strong stakeholder management and meeting facilitation skills
- Experience coordinating complex initiatives across cross-functional teams
- Exceptional written and verbal communication skills with the ability to engage both technical and non-technical audiences
- Highly organized, detail-oriented, and deadline-driven
- Strong analytical and data-driven decision-making capabilities
- Very strong Familiarity with Microsoft Office Suite – Excel, Email, PowerPoint, Co-pilot, etc.
Preferred Qualifications:
- Agile or Scrum certifications (e.g., CSM, PSM, CSPO) are a plus
- Experience with conversational AI platforms, virtual agents, intent design, or related AI technologies
- Familiarity with customer experience (CX) transformation initiatives and workflow automation
- Experience using Jira, Confluence and other project management tools
- Experience using Figma, Miro or any other visualization tools
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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