Our Client is seeking an experienced Billing & Operations Contractor to provide critical support during our billing system migration and post-implementation period. This role will focus on ensuring smooth migration execution, supporting go-live activities, and managing manual operational tasks while automation solutions are being developed.
Primary Responsibilities:
Migration Support:
- Assist with data validation and reconciliation during billing system migration
- Support testing activities including parallel billing runs and validation checks
- Help document migration issues, track resolutions, and maintain audit trails
- Coordinate with technical teams to ensure accurate data transfer and system setup
Post Go-Live Support:
- Provide hands-on support during hypercare period following system go-live
- Monitor billing runs and identify exceptions or anomalies requiring investigation
- Assist with troubleshooting billing discrepancies and customer inquiries
- Help validate that bills are generating correctly with accurate charges and rate components
Operational Support:
- Handle manual billing tasks and workarounds until automation is implemented
- Support enrollment processing and customer setup activities
- Assist with billing audits, charge validations, and contract verification
- Maintain documentation of manual processes and issue resolutions
- Support the team with general operational busy work during high-volume periods
Requirements
- 3+ years of experience in billing operations, preferably in energy or utilities
- Strong understanding of billing systems, rate structures, and charge calculations
- Experience with system migrations or implementations
- Proficiency in Excel including formulas, pivot tables, and data analysis
- Detail-oriented with strong reconciliation and validation skills
- Ability to work independently and manage multiple priorities
Preferred Qualifications:
- Experience with energy retail billing systems (VertexOne, CES, ESG, or similar platforms)
- Knowledge of commercial and industrial billing processes
- Familiarity with data migration validation and testing methodologies
- Experience supporting post-implementation hypercare activities
- Understanding of contract management and rate setup
Duration & Availability:
- Contract duration: Month to Month
- Full-time availability during migration and go-live periods
- Flexibility to support ext
- ended hours during critical cutover activities
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