Our Client Currently looking for Associate Orders Specialist

Primary Duties and Responsibilities

• Process customer orders (new, renewal, and amendment) with a high degree of accuracy under guidance from senior team members
• Review quotes and order forms to ensure completeness and compliance with company guidelines
• Assist in creating customer accounts and supporting account activation and deactivation
• Partner with Sales, Renewals, and Accounting to clarify order details and resolve discrepancies
• Support order correction requests such as amendments, superseding quotes, and cancellations
• Help address billing issues and discrepancies in a timely manner
• Assist with daily, monthly, and quarterly compliance audits and reporting activities
• Support renewal management and documentation processes
• Maintain accurate documentation and follow established Standard Operating Procedures (SOPs)
• Identify opportunities for efficiency improvements and escalate suggestions to senior team members

Minimum Skills and Qualifications

• Bachelor’s degree in business or a related field, or equivalent combination of education and/or work experience
• 1+ years of experience working in a role directly involved with the quote-to-order process
• Excellent communication and interpersonal skills
• Ability to appropriately explain complex issues and tactfully reinforce VelocityEHS policies
• Must be detail-oriented with strong decision-making, critical thinking, and analytical skills
• Works under general direction as well as in a team environment

Preferred Skills and Qualifications

• Experience using SalesForce.com (Lightning, CPQ)
• Change tolerant and highly skilled in prioritization and multi-tasking
• Excel working in a fast-paced environment
• Knowledge of Intacct a plus

• Are you interested in this position?

   

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