Under general supervision, this role provides operational and technical administrative support for departmental functions, including data management, systems coordination, technology-related recordkeeping, reporting, and user support activities. The position serves as a liaison between business units, technical teams, and end users to support day-to-day operations, onboarding activities, information gathering, and process improvement initiatives.
Key Responsibilities:
- Provide day-to-day operational and technical support for departmental initiatives, serving as a liaison between internal teams and stakeholders to resolve business process and system-related issues
- Coordinate and track service requests, facility-related technology needs, procurement activities, purchasing transactions, budget information, asset records, and operational documentation
- Deliver end-user support by responding to inquiries, troubleshooting administrative and system-related issues, and escalating concerns when appropriate
- Create, edit, maintain, and distribute documentation, communications, reports, meeting materials, and process-related resources using Microsoft 365 applications
- Schedule and coordinate meetings, interviews, project discussions, training sessions, and other operational activities
- Assist with preparation of reports, dashboards, metrics, data collection efforts, and operational analyses to support business decision-making
Requirements
- 3-5 years of experience in administrative operations, technology support, IT coordination, business operations, or related fields
- Working knowledge of business operations, administrative processes, and technology support functions
- Strong proficiency with Microsoft 365 applications, including Excel, Word, Outlook, Teams, and data analysis tools
- Experience maintaining records, databases, reports, and digital documentation
- Ability to analyze information, identify process improvements, and support operational efficiencies
- Strong customer service, communication, and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication, customer service, and organizational skills are required
- Experience supporting enterprise systems such as Workday or similar platforms preferred
- Familiarity with data governance, reporting, and business process documentation preferred
- Experience with Microsoft 365, Workday, and enterprise business systems preferred
- Experience working with data, reporting, documentation, or operational support functions preferred
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