We are seeking a detail-oriented Accounts Receivable Collections Specialist to manage customer accounts, collect outstanding balances, and support the overall accounts receivable process. This role is responsible for monitoring aging reports, resolving billing issues, maintaining customer relationships, and ensuring timely collection of receivables. The ideal candidate will have strong communication and negotiation skills, a customer-focused mindset, and experience working in a fast-paced environment.

Key Responsibilities:

• Manage a portfolio of customer accounts and collect outstanding balances
• Conduct collection activities through phone calls, emails, and written correspondence
• Monitor aging reports and prioritize collection efforts to reduce delinquent accounts
• Investigate and resolve billing discrepancies, payment issues, and customer disputes
• Negotiate payment arrangements and follow up on payment commitments
• Process account adjustments and maintain accurate account records
• Reconcile customer accounts and research outstanding balances
• Collaborate with Sales, Customer Service, and Finance teams to resolve account issues
• Prepare collection status reports and provide updates to management
• Maintain compliance with company policies and collection procedures
• Support month-end accounts receivable activities and reporting requirements