Our Client is seeking an experienced IT Operations Business Analyst to support IT leadership through operational analytics, executive reporting, and data-driven storytelling. This role will serve as a key partner to IT Operations leadership, transforming complex operational data into actionable insights, concise narratives, and executive-ready presentations.
Key Responsibilities:
- Analyze complex IT operational data to identify trends, anomalies, risks, gaps, and opportunities
- Develop and maintain executive-level reporting, scorecards, operational summaries, and leadership presentations
- Leverage ServiceNow reporting, Performance Analytics, Platform Analytics, dashboards, and KPI data to support operational decision-making
- Gather and synthesize information from multiple IT operational teams to create a cohesive view of organizational performance
- Validate operational metrics, identify data inconsistencies, and ensure reporting accuracy and completeness
- Translate technical and operational information into clear, concise, business-focused insights for leadership audiences
- Develop executive narratives that clearly articulate what happened, why it matters, associated risks, and recommended areas of focus
- Partner closely with IT leadership to understand priorities, objectives, and operational challenges
- Proactively investigate data, operational issues, and emerging trends to uncover actionable insights
- Independently manage assignments from data gathering and analysis through final executive presentation and delivery
- Support recurring operational reviews, leadership updates, and strategic reporting initiatives
Requirements
- Bachelor’s degree in Business, Information Systems, Analytics, Computer Science, or related field, or equivalent experience
- Strong experience in business analysis, operational reporting, analytics, or IT operations support
- Hands-on experience with ServiceNow reporting, Performance Analytics, Platform Analytics, dashboards, KPIs, and scorecards
- Strong understanding of IT Operations, technology services, and operational performance metrics
- Advanced PowerPoint skills with experience creating and maintaining executive-level presentations
- Ability to analyze large datasets and transform findings into meaningful business insights
- Exceptional attention to detail with the ability to identify inconsistencies, errors, and gaps in data
- Strong written and verbal communication skills with the ability to engage both technical and business stakeholders
- Experience presenting findings and recommendations to leadership audiences
- Demonstrated ability to work independently, prioritize effectively, and drive deliverables to completion
Preferred Qualifications:
- Experience supporting Director, VP, or executive-level stakeholders
- Familiarity with ITIL processes and IT Service Management (ITSM) environments
- Experience working within enterprise IT Operations organizations
- Knowledge of operational performance management and KPI frameworks
- Experience developing executive summaries, business narratives, and leadership communications
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