External Fraud Investigators may concentrate on one specific or many different fraud typologies such as external fraud, elder and vulnerable adult financial exploitation, technology related fraud, organized fraud rings and anti-money laundering depending on business needs within Fraud Investigations. External Fraud Investigators perform duties such as investigating multiple fraud typologies in accordance with policies and procedures, performing thorough account transaction analysis for the purpose of identifying suspicious or fraudulent activity, and filing Suspicious Activity Reports (SARs). An investigator may review consumer and commercial DDAs, loans, lines of credit, debit and credit cards, technology products and investment products.

Duties Include:

• Maintain thorough and accurate case notes setting forth all required actions in chronological order through utilization of a case management system
• Conduct and documenting interviews with witnesses, victims and subjects as appropriate
• Report investigative findings to the appropriate designee within Fraud Investigations with recommendation for SAR or no SAR Determination
• Prepare complete and accurate SARs for filing
• Ability to correctly identify when matters are appropriate to escalate to management and/or to law enforcement
• Ensure case accurate case completion for all case resolutions prior to submission to appropriate designee within Fraud Investigations for case closure approval
• Participation and compliance with internal continuing education and training; Training topics may include: Compliance with the Company Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures; Participation in any required corporate and business line training in these areas