The program is modernizing customer service and clean-energy program capabilities, replacing legacy Salesforce environments, preserving required business logic, and reducing technical debt through a clean future-state architecture. The core technology landscape includes Salesforce Energy and Utilities Cloud, Service Cloud, Sales Cloud, Data Cloud, OmniStudio including OmniScript, the Salesforce Clean Energy Module, SAP BTP integrations, customer-facing APIs, data migration, security and privacy, quality engineering, and enterprise release management.

Key Responsibilities:

• Establish the integrated delivery operating model and align project managers and workstream leads to one plan, cadence, and governance structure
• Develop and maintain milestones, dependencies, critical path, resource forecasts, financial tracking, delivery commitments, and executive reporting
• Coordinate Energy and Utilities Cloud, OmniStudio and OmniScript, Clean Energy Module, Data Cloud, SAP BTP, customer API, data migration, security, QA, change, and release workstreams
• Own governance, RAID, decisions, scope, change control, quality, dependency management, and escalations
• Facilitate steering, delivery, planning, dependency, readiness, cutover, and executive-review sessions
• Track deliverables, capacity, budget, schedule, quality, defects, environments, readiness, and outcomes across onshore and offshore teams
• Lead planning for test cycles, mock migrations, release readiness, cutover, hypercare, and transition to support
• Ensure issues are surfaced early, ownership and dates are clear, and decisions are documented and communicated