Our Client Currently looking for Product Support Manager

What you’ll do

Responsibilities

• Guide the organization to design and deliver incredible user support.
• Ensure team members are happy, effective, and growing in their career and new work experiences.
• Set clear goals and directions, and provide regular feedback on team members’ performance.
• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.
• Transmit and foster our values, serving as a beacon of user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Proficiency in Mandarin is required as this role involves daily communications with our users in the Greater China region.
• At least 3+ years of direct people management experience.
• Experience leading operational teams such as product support teams (preferably in high-growth technology companies).
• Experience with the GCN market.
• Excellent written and verbal communication skills.
• A strong operational background and a track-record of making data driven decisions.
• Skill and credibility doing the core work of a user facing team with a high bar for quality and a willingness to lead by example.
• An ability to execute on and deliver complex operational projects involving multiple stakeholders.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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