As an Operations Agent, you become a key player in our core operations. Your work will directly shape the customer experience and the success of our mission.

Credit Application Processing

• Review and evaluate incoming credit applications using our internal tools.
• Ensure accuracy and completeness of customer information and documentation.
• Follow internal guidelines and regulatory requirements throughout the process.

System & Process Feedback

• Identify recurring issues, system bugs, edge cases, and customer pain points.
• Provide structured, actionable feedback to Product, Engineering, and Operations leads.
• Track anomalies and escalate issues with clear summaries (steps to reproduce, expected/actual outcomes, screenshots, etc.).

Conversion & Quality Focus

• Spot patterns that may affect approval rates or customer experience.
• Suggest improvements to workflows, rules, or system logic.
• Maintain high throughput without sacrificing attention to detail or compliance.

Collaboration

• Work closely with the Credit, Product, and Communications Team
• Communicate findings clearly and contribute to cross-functional discussions on improving the application journey.

Experience

? Qualifications & Skills

• 1–2 years experience in fintech operations, underwriting support, KYC/KYB, QA, customer operations, or similar roles.
• Experience working with internal tools, multi-step workflows, or case management systems.

Technical & Analytical Abilities

• High system literacy; comfortable learning complex internal tools quickly.
• Strong pattern recognition and analytical thinking.
• Ability to differentiate between user error, data inconsistency, and actual system faults.

Soft Skills

• Exceptional attention to detail and structured working style.
• Strong written communication—able to summarise issues succinctly.
• Proactive mindset with a natural curiosity for how systems and processes work.
• Comfortable in a fast-paced environment with evolving processes.

Bonus Skills

• Experience in credit products, consumer lending, or financial regulations.
• Exposure to QA workflows, bug reporting, or user journey testing.
• Knowledge of basic metrics (e.g., approval rate, drop-off points, SLAs).

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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